Terms and conditions


Please read these terms before using this website! If you use this website, you are deemed to accept and agree to these terms. If you DO NOT ACCEPT these terms, do not use this website!

Art. 1. These general conditions are intended to regulate the relations between ROGEL Ltd., hereinafter referred to as SUPPLIER, “https://rogel.biz/” or “Internet pages” or “Site”, on the one hand, and the Users of electronic (Internet ) pages and services located on the domain https://rogel.biz/ and its subdomains (called the Site for short), as well as the relations with the same when using the information and commercial services offered by ROGEL Ltd. (called Services for short).

These conditions bind all Users. By clicking on any object, link or button located on the pages of https://rogel.biz/ (with the exception of the link to these General Terms and Conditions), the User fully agrees, accepts and undertakes to comply with these General Terms and Conditions.

Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:
1. Name of the Supplier: ROGEL Ltd.
2. Headquarters and management address: Sofia 1505, district Reduta, 3 Stoil Voivoda St.
3. Address for exercising the activity: Sofia 1324, district Lyulin 8, “328” street No. 6, office 4 – ground floor
4. Correspondence details: email: office@rogel.biz, phone +359(0)2 488 14 10
5. Entry in public registers: EIK 831276766
6. Supervisory authorities:
(1) Commission for the Protection of Personal Data
Address: Sofia 1592, Prof. Blvd. Tsvetan Lazarov” No. 2, phone: (02) 940 20 46 fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
(2) Consumer Protection Commission Address: 1000 Sofia, “Slaveikov” square #4A, floors 3, 4 and 6, tel.: 02 / 980 25 24 fax: 02 / 988 42 18 hotline: 0700 111 22
Website: www.kzp.bg
7. Registration under the Value Added Tax Act No. BG831276766

III. TERMS OF USE OF THE SITE https://rogel.biz/
Art. 3. The User understands and accepts the fact that the information services and the Site are provided “as is” and that https://rogel.biz/ does not assume any responsibility for the timeliness, deletion and inability to deliver information about services and products of the User, his or other Users’ opinions and evaluations of a service and product, as well as for damages, lost benefits and other damages that occurred after, as a result of or due to use (or inability to use due to technical problems, prevention, administrator’s decisions, etc.) on the Site. In the event that, as a result of the use of this Site or materials from it, damage occurs, for which repair or repair of equipment or information is necessary, the User assumes all responsibility and all costs related to the removal of the damage caused.

To use the Site, the User must access the World Wide Web directly, or through other devices that can access Web-based content. In addition, the User must provide all necessary equipment for access to the World Wide Web, including a computer, modem or other means of access to the Internet network. https://rogel.biz/ only provides the information on the Site and is not responsible for any disruptions or technical problems thwarting the use of the Site due to the exploitation of the computer equipment by the User.

Art. 4. The electronic B2B store is available at the address https://rogel.biz/store/, through which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the B2B ELECTRONIC STORE, including the following:
1. To register and create a profile to view the B2B ELECTRONIC STORE and use the additional services to provide information;
2. To make electronic statements in connection with the conclusion or execution of contracts with B2B ELECTRONIC STORE through the interface of the page of B2E ELECTRONIC STORE, available on the Internet;
3. To enter into contracts for the purchase and sale and delivery of the goods offered by B2B ELECTRONIC STORE;
4. To make any payments in connection with the concluded contracts with B2B ELECTRONIC STORE, according to the payment methods supported by B2B ELECTRONIC STORE.
5. To receive information about new goods offered by B2B ELECTRONIC STORE;
6. To review the goods, their characteristics, prices and terms of delivery;
7. To be notified of the rights arising from the law primarily through the interface of the B2B ELECTRONIC STORE page on the Internet;
8. To exercise the right of withdrawal from the contract concluded at a distance for the goods offered by the Supplier, for which the right of withdrawal from the contract is applicable;

Art. 5. The Supplier delivers the goods and guarantees the rights of the Users provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.

Art. 6. (1) Users conclude a contract for the purchase and sale of the goods offered by the B2B ELECTRONIC STORE through the Supplier’s interface, available on its website or another means of remote communication.
(2) Pursuant to the contract concluded with the Users for the purchase and sale of goods, the Supplier undertakes to deliver and transfer ownership of the goods specified by him through the interface to the User.
(3) Users shall pay the Supplier remuneration for the delivered goods in accordance with the terms and conditions specified on the B2B ELECTRONIC STORE and these general terms and conditions. The remuneration is in the amount of the price announced by the Supplier at the B2B ELECTRONIC STORE address on the Internet.
(4) The Supplier delivers the goods requested by the Users within the terms and under the conditions set by the Supplier on the e-shop page and in accordance with these general terms and conditions.
(5) The price for the delivery is determined separately and explicitly from the price of the goods.

Art. 7. (1) The User and the Supplier agree that all statements between them in connection with the conclusion and execution of the sales contract can be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
(2) It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, if the User has entered the corresponding name and password for access.

Art. 8. (1) In order to use the B2B ELECTRONIC STORE to conclude contracts for the purchase and sale of goods, the User should enter a name and password chosen by him for remote access, in cases where the electronic store requires registration.
(2) The name and password for remote access are determined by the User, through electronic registration on the Provider’s website.
(3) By filling in his data and pressing the “Yes, I accept” or “Registration” buttons, the User declares that he is familiar with these general conditions, agrees with their content and undertakes to unconditionally comply with them.
(4) The Provider confirms the registration made by the User by sending a letter to the electronic address specified by the User, to which information on activation of the registration is also sent. The User confirms the registration and conclusion of the contract through an electronic reference in the letter notifying him of the completed registration sent by the Provider. After the confirmation, the User’s account is created and a contractual relationship is established between him and the Provider.
(5) When registering, the User undertakes to provide correct and up-to-date data. The user promptly updates the data specified in his registration in case of change.
(6) In order to use the full functionality of the Supplier’s electronic store, the User undertakes to register on the electronic store’s website. The Provider is not responsible if, due to the lack of registration, the User could not use the full functionality of the electronic store, including in relation to exercising rights under the contract, the possibility of claiming a lower price and other similar functions.

Art. 9. (1) The electronic address provided during the initial registration of the User, as well as any subsequent electronic address used for the exchange of statements between the User and the Provider, is a “Primary electronic address” within the meaning of these general terms and conditions. The User has the right to change his Primary Contact Email Address.
(2) Upon receipt of a request to change the Main contact email address, the Provider sends a request for confirmation of the change. The confirmation request is sent by the Provider to the new Primary contact email address specified by the User.
(3) The change of the Primary contact electronic address is carried out after confirmation by the User, expressed through a reference contained in the request for confirmation sent by the Provider to the new Primary contact electronic address specified by the User.
(4) The Provider informs the User about the change made, by means of an electronic letter sent to the Primary contact email address specified by the User before making the change under para. 2.
(5) The Provider shall not be liable to the User for an unlawful change of the Primary Contact Email Address.
(6) The Provider may require the User to use the Main Contact Email Address in specific cases.

Art. 10. (1) Users primarily use the interface of the Provider’s page to conclude contracts for the purchase and sale of the goods offered by the Provider in the B2B ELECTRONIC STORE.
(2) The contract is concluded in the Bulgarian language.
(3) The contract between the Supplier and the User constitutes the present general terms and conditions available on the B2B ELECTRONIC STORE website.
(4) Party to the contract with the Supplier is the User according to the data provided during registration and contained in the User’s personal profile. For the avoidance of doubt these are the details with which an account was created with the Supplier.
(5) The supplier includes in the interface of its Internet page, technical means for identifying and correcting errors in the entry of information before the statement to conclude the contract is made.
(6) This contract is considered concluded from the moment of the User’s registration with the Supplier or the acceptance of the general conditions in another express way, including through a statement on the Supplier’s website. The contract for the purchase and sale of goods is considered concluded from the moment of its request by the User through the interface of the Supplier.
(7) For the conclusion of this contract and for the conclusion of the contract for the purchase and sale of goods, the Supplier expressly notifies the User in an appropriate manner by electronic means.
(8) The statement of conclusion of the contract and the confirmation of its receipt are considered received when their addressees have the opportunity to access them.
(9) The Supplier delivers the goods to the address specified by the Users and is not responsible in the event that the data specified by the Users is incorrect or misleading.

Art. 11. Users conclude the purchase and sale contract with the Supplier according to the following procedure:

  • Registration in the B2B ELECTRONIC STORE and after confirmation by the supplier.;
  • Login to the B2B ELECTRONIC STORE ordering system by identifying with a name and password;
  • Selecting one or more of the goods offered on the B2B ELECTRONIC STORE and adding them to a list of goods for purchase;
  • Provision of data for making the delivery;
  • Choice of method and moment of payment of the price;
  • Order confirmation.

Art. 12. The rules of this section VII of these general terms and conditions apply to Users who, according to the data specified for the conclusion of the sales contract or during the registration in the B2B ELECTRONIC STORE, it can be concluded that they are users in the sense of The Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EC of the European Parliament and of the Council of October 25, 2011.

Art. 13. (1) The main characteristics of the goods offered by the Supplier are defined in the profile of each good on the B2B ELECTRONIC STORE site.
(2) The price of the goods, including all taxes, is determined by the Supplier in the profile of each product on the B2B ELECTRONIC STORE website.
(3) The value of postal and transport costs, not included in the price of the goods, is determined by the Supplier and is provided as information to the Users at one of the following times before concluding the contract:
– In the profile of each of the goods on the B2B ELECTRONIC STORE Supplier’s website;
– When selecting the goods for the conclusion of the contract of sale;
(4) The method of payment, delivery and performance of the contract is determined in these general conditions, as well as the information provided to the User on the Supplier’s website.
(5) The information provided to the Users under this article is current at the time of its visualization on the Supplier’s website before the conclusion of the purchase and sale contract.
(6) The supplier must indicate the conditions for delivery of the individual goods on his website.
(7) The supplier indicates before concluding the contract the total value of the order for all the goods contained therein.
(8) Users agree that all information required by the Consumer Protection Act can be provided through the interface of the B2B ELECTRONIC STORE platform or e-mail.

Art. 14. (1) The User agrees that the Supplier has the right to accept advance payment for the contracts concluded with the User for the purchase and sale of goods and their delivery.
(2) The User chooses independently whether to pay the Supplier the price for delivery of the goods before or at the time of their delivery.

Art. 15. (1) The user has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract within 14 days, counting from the date of acceptance of the goods, using the single contract withdrawal form available on the site of the Supplier. Information on exercising the right of withdrawal is available on the Supplier’s website. Users may also use another unambiguous statement that can be recorded on a durable medium.
(2) The right of refusal under para. 1 does not apply in the following cases:
1. for the delivery of goods made to the order of the User or according to his individual requirements;
2. for the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
3. for the delivery of sealed goods that have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons;
4. for the delivery of goods which, after being delivered and due to their nature, have mixed with other goods from which they cannot be separated;
5. for the delivery of sealed audio or video recordings or sealed computer software that have been unsealed after delivery;
6. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for the delivery of such publications;
(3) When the Supplier has not fulfilled its obligations to provide information, defined in the Consumer Protection Act, the User has the right to withdraw from the concluded contract within a period of up to one year and 14 days, starting from the date of receipt of the goods. When the information is provided to the User within the opt-out period, the same begins to run from the date of its provision. The User has the right to make the opt-out statement under this article directly to the Provider through the single contract opt-out form available on the Provider’s website.
(4) When the User has exercised his right to withdraw from the contract at a distance or from the contract off-premises, the Supplier shall refund all sums received from the User, including delivery costs, without undue delay and no later than 14 days from the date on which he was notified of the User’s decision to withdraw from the contract. The Provider refunds the amounts received using the same means of payment used by the User in the initial transaction, unless the User has expressed his express consent to use another means of payment and provided that this is not associated with costs for the User.
(5) When exercising the right of refusal, the costs of returning the delivered goods are at the user’s expense and the costs of returning the goods are deducted from the amount that the User has paid under the contract. The Supplier has no obligation to reimburse the additional costs of delivery of the goods when the User has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Supplier.
(6) The User undertakes to store the goods received from the Supplier and to ensure the preservation of their quality and safety during the period under para. 1.
(7) The User may exercise his right to withdraw from the contract with the Supplier by making a written statement to the Supplier using the standard contract withdrawal form available on the B2B ELECTRONIC STORE website.
(8) Where the Supplier has not offered to collect the goods himself, he may withhold payment of the sums to the User until he has received the goods or until the User has provided proof that he has sent the goods back, whichever has occurred earlier.

Art. 16. (1) The term of delivery of the goods and the starting moment from which it runs is determined for each good separately when concluding the contract with the user through the Supplier’s website, unless the goods are ordered in one delivery.
(2) In the event that the user and the Supplier have not determined a delivery time, the delivery time of the goods is 30 working days, calculated from the date following the sending of the user’s order to the Supplier via the e-shop website.
(3) If the Supplier cannot fulfill the contract because it does not have the ordered goods, it is obliged to notify the User of this and to refund the amounts paid by it.

Art. 17. (1) The Supplier delivers the goods to the User after certifying the fulfillment of the requirements for providing information to the User according to the Consumer Protection Act.
(2) The User and the Supplier certify the circumstances under para. 1 in writing at the time of delivery by handwritten signature, unless otherwise agreed.
(3) The User and the Supplier agree that the requirements under para. 1 will be complied with if the authentication is performed by a person who, according to the circumstances, can be inferred to pass on the information to the user – a party to the contract.

Art. 18. The Supplier delivers and hands over the goods to the User within the time limit specified at the conclusion of the contract.

Art. 19. The User must inspect the goods at the time of delivery and handover by the Supplier and if it does not meet the requirements, notify the Supplier immediately.

Art. 20. (1) The Provider takes measures to protect the User’s personal data in accordance with the Personal Data Protection Act.
(2) For reasons of security of the Users’ personal data, the Provider will send the data only to the e-mail address that was specified by the Users at the time of registration.
(3) The provider accepts and announces on its website a Policy for the protection of personal data.
(4) Users agree that the Provider has the right to process their personal data, necessary for the fulfillment of orders in the electronic store and the performance of the contract.

Art. 21. (1) At any moment, the Provider has the right to require the User to identify himself and to certify the reliability of each of the circumstances and personal data announced during registration.
(2) In the event that for some reason the User has forgotten or lost their username and password, the Provider has the right to apply the announced Procedure for lost or forgotten usernames and passwords.

Art. 22. (1) These general terms and conditions may be amended by the Provider, of which the latter will notify all registered Users in an appropriate manner.
(2) The Provider and the User agree that any addition and amendment to these general terms and conditions will be effective against the User after the Provider has expressly notified him and if the User does not state within the 30-day period granted to him that he rejects them.
(3) The User agrees that all statements of the Provider in connection with the amendment of these general conditions will be sent to the e-mail address specified by the User during registration. The user agrees that e-mails sent pursuant to this article do not need to be signed with an electronic signature in order to be effective against him.

Art. 23. The provider publishes these general terms and conditions on its website address together with all additions and amendments to them.

Art. 24. These general conditions and the User’s contract with the Supplier are terminated in the following cases:

  • upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;
  • by mutual agreement of the parties in writing;
  • unilaterally, with notice from each of the parties in case of non-fulfilment of the obligations of the other party;
  • in case of objective inability of one of the parties to the contract to fulfill its obligations;
  • when the equipment is seized or sealed by state authorities;
  • in case of deletion of the User’s registration on the B2B ELECTRONIC STORE site. In this case, the concluded but unexecuted purchase and sale contracts remain valid and enforceable;
  • in case of exercising the right of refusal according to Art. 55, para. 1 of the Consumer Protection Act. In this case, only the contract for the delivery of the respective ordered goods is terminated, if the right of withdrawal from the contract is applicable for the relevant category of goods.

Art. 25. The possible invalidity of any of the provisions of these general conditions will not lead to the invalidity of the entire contract.

Art. 26. The laws of the Republic of Bulgaria shall apply to matters not settled in this contract, related to the implementation and interpretation of this contract.

Art. 27. All disputes between the parties under this contract will be resolved by the competent court or the Consumer Protection Commission.

Art. 28. To ensure that you receive the most relevant information and the best services when you visit https://rogel.biz/, information and data will be collected through the use of so-called “cookies”. This helps us (and other authorized third parties) to provide you with a personalized experience when you visit our Site. It also allows us to improve our services and make sure you can easily find what you’re looking for. We want you to understand how we use these technologies, so this Cookie Policy explains the types of technologies we use, what they do and your choices about their use. Our B2B e-shop uses cookies to improve performance, for statistical analysis and to provide a convenient and personalized shopping experience for you, our customers.

Art. 29. What are cookies and what is their purpose?

“Cookies” are small text files that are stored in the browser or in the memory of your computer and/or mobile device when you visit a website.
The purpose of cookies is to personalize your experience in our online store so that you do not have to enter your details again and again. They allow the store to remember your actions and preferences for a certain period of time, so that you do not have to set them every time you visit the site or move from one page to another. Some cookies collect analytical information about user behavior.
There are different types of cookies. Some come directly from our website, others from third parties that place cookies on our site. These may be stored for different periods of time on your browser or device. Session cookies, for example, are deleted from your computer or device when you close your web browser. Persistent cookies, on the other hand, will be stored on the computer or device until they are explicitly deleted by you or until they reach their expiration date.

Art. 30. What cookies do we use in our B2B e-shop? As visitors to our online store, we may place cookies in your browser. The “cookies” coming from our website are known as First Party Cookies and mainly aim to save information about the session while you browse the products or other information in the store. For example – we use cookies to store the products you have added to the cart. Other purposes related to their use are:

  • Possible and easy login to your account profile
  • Ensuring the security of the site
  • Statistical analysis of attendance

    Without this type of technology, our online store and the service we provide you would not be able to operate with its full capabilities and functionalities.

Other cookies we use come from third parties and are called Third Party Cookies. These are:

  • Cookies for analysis and statistics – These cookies help us analyze the use of our online store and track the effectiveness of the service and its communication. We use Google Analytics to evaluate how users interact with the store – the analysis tool allows us to determine whether you viewed a particular page, how long you spent on the website, or whether you opened an email we sent you. This helps us to provide you with only the information that interests you, improving the content and ordering process in the online store. You can see more information and settings here
  • Social network cookies – These cookies are integrated by social platforms such as Facebook, Twitter, G+, Pinterest, YouTube and aim to provide or improve the content of the website. Such, for example, are services that allow the playback of video files, that create sections with comments, integrate buttons for liking or sharing content, etc. We use social networks to improve your interaction with our online store and to make an even closer connection with you, our customers. Please note that some of these platforms set cookies that are also used for things like behavioral advertising, analytics and market research. You can adjust your preferences related to Facebook advertising settings from here.
  • Cookies on advertising platforms – Advertising cookies allow us to tailor our marketing to you and your own interests. This way we can be sure to provide you with more personalized options in the future. This type of cookie remembers that you have visited our site and a specific product page and/or category on it. So we can tailor the ads we show you accordingly. Although these cookies can track your device’s visits to our website and other sites, they generally cannot identify you personally. Without these cookies, the ads you see may be less relevant and interesting to you. To control them, you can use the following link: www.youronlinechoices.com

Art. 30. How to disable the use of cookies? You can manage the deactivation and activation of cookies through the settings of the browser you use. As a user, you have the ability to set your preferences for each browser and/or device you use to access the Internet. Want to know more about cookies, how to control, disable or delete them? For detailed information, visit www.aboutcookies.org

Art. 31. Changes to our cookie policy. Any future changes to our Cookie Policy will be posted on this page. If necessary, we will notify you of any changes by email in accordance with the Terms and Conditions. https://rogel.biz/ is not responsible if the user has not read the latest version of these terms and conditions. Authority for alternative dispute resolution within the meaning of Art. 181n, para. 4 PPE are the conciliation commissions of the Consumer Protection Commission.

We welcome any questions, comments and requests related to this Cookie Policy.
Send them to office@rogel.biz.


The coordinates of https://rogel.biz/ are as follows: Bulgaria, city of Sofia 1324, Lyulin 8, “328” street No6, phone: +359(0)2 488 14 10, email: office@rogel.biz